Returns & Exchanges

At Borjan, we strive to ensure your complete satisfaction with every purchase by offering a flexible 15-day return and exchange policy for all unworn merchandise. Items must be returned in their original packaging with all tags intact to qualify for a full refund or replacement.

1

Initiate Request

Log into your Borjan account and navigate to the 'Order History' section to select the items you wish to return and generate a return authorization number.

2

Pack Your Items

Securely place the unused product in its original box along with the printed invoice and ensure the return authorization number is clearly visible on the outside of the package.

3

Ship the Package

Drop off your package at any authorized courier partner location or schedule a home pickup through our online returns portal for added convenience.

4

Quality Inspection & Refund

Once our warehouse team verifies the condition of the returned goods, your refund will be processed to your original payment method within 7 to 10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing